Get in Touch With Us

This page explains how to contact the team behind Betting Not On Gamstop, what we can help with, and, just as importantly, what we can't. We are an independent information site. We are not a bookmaker, so we cannot see or change anything on your betting account.

How to reach the editorial team

Use the contact form or the contact details shown on this page or in the site footer. We have not published a specific email address or phone number in this copy, so please use whichever channel is currently displayed on hadfhs.co.uk rather than a third-party address you may have found elsewhere.

To help us reply sensibly, include:

1. The page you are writing about, by title or address.
2. What you think is wrong, unclear or missing.
3. Any evidence you have, such as a screenshot of a bookmaker's terms and the date you saw them.

Please never send passwords, full card numbers or identity documents. We will never need them.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment methods and minimum deposits change often. If something on a page looks out of date, tell us and we will recheck it against the bookmaker's published terms.
• Questions about our reviews. If you want to know how a site was assessed or why it sits where it does, ask. Our rankings reflect editorial research; commission does not buy position.
• Topic suggestions. Tell us if you would like a guide on a sport, bet type, payment option or account check we have not covered.
• Business and partnership enquiries. Introduce your organisation and what you have in mind. Any commercial relationship will not influence how sites are rated.

What we cannot do

We can't recover deposits, release a withdrawal, reopen a closed account or settle a dispute with an operator. Nor can we give personal financial or legal advice. Our reviews are based on research and verification of published information. They are not a record of us depositing, betting or withdrawing.

Problem with a betting site? Where to go first

If you have a complaint about an operator we feature, such as a delayed withdrawal, a voided bet or a bonus dispute, follow this order:

1. Contact the bookmaker's customer support in writing, so you have a record. Keep screenshots, transaction references and the terms you relied on.
2. Use the operator's formal complaints procedure, if it has one, and note any stated response times.
3. If it stays unresolved, check which licence the operator holds and whether it names an independent dispute body. Sites outside the UK Gambling Commission system do not give you access to UK-regulated routes, so protection can be weaker. Be realistic about what remedies are available.

Our guide to trusted non GamStop casinos in the UK explains more about licensing differences and what to check before you open an account.

If gambling is becoming a worry

If you are concerned about your own gambling or someone else's, please speak to a specialist service instead of waiting for us. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP lets you self-exclude from UK-licensed operators, and you can also use deposit and loss limits, gambling blocking software and operator self-exclusion tools. Gambling should never be treated as a way to earn income or solve money problems. Please verify current details on each organisation's own website.

What to expect after you write

A person reads each message. We cannot promise a fixed reply time, and we may not answer messages that are abusive, ask for betting tips as a guaranteed result, or ask us to resolve an account dispute. Where we confirm an error, we correct the page and, for time-sensitive information, record the date it was last checked.

This site is for adults aged 18 or over. Gambling carries risk, and bookmaker offers are advertising, so always read the full terms yourself.